About Ordering & Shipping


Questions? Please feel free to email, or call:    1-828-675-1440




• International orders welcome! Please see below...

• We accept PayPal & Credit Cards through the secure shopping cart at www.jemklein.etsy.com.

• We also accept Checks and Money Orders in US funds. Please make them out to 'Jem Klein'. North Carolina residents add 6.75% sales tax to purchase amount. Please Note: Orders paid by Check and Money Order will ship after payment clears. If sending payment in the mail for an item in my Etsy shop, please notify me before hand so I can hold the item for you.

About Shipping:

• Orders are shipped via U.S. Postal Service Priority or Express Mail. Other options may be available upon special request.

• We use environmentally friendly shipping materials whenever possible.

*** International Buyers – Please note the following:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to placing an order.

Return Policy:

   I understand the hesitancy to order a musical instrument through the mail without seeing it firsthand and having the chance to try it out. It is my policy to ensure that folks ordering my instruments are completely happy with the purchase. If you are not 100% satisfied with your purchase, return it within two weeks in original condition, for your choice of a complete refund of purchase price (excluding shipping & handling) or replacement with another instrument of the same value.

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